Frequently Asked
Questions

Each week, Niels Gooding Dessert Drop releases a fresh selection of 3 premium cake slice flavors in strictly limited quantities. The drop opens at the start of the week and closes every Sunday at 12:00 a.m. AST.

• Browse this week's available flavors on the Shop page.
• Choose your flavors and add them to your cart.
• Complete checkout with your delivery address and payment method.
• Send payment via PayPal, ATH Móvil, or Zelle.
• Receive your slices delivered to your office or workplace!

All orders close every Sunday at 12:00 a.m. (midnight) AST (UTC−4). This means the order window runs from Monday through Saturday night. Once Sunday arrives, the drop is closed and no new orders are accepted until the following week's drop opens.

A live countdown timer on the homepage and shop page shows exactly how much time remains before the current drop closes.

We accept three payment methods:

• 💙 PayPal — Send to ngooding54@gmail.com
• 📱 ATH Móvil — Send to (470) 595-4668
• 💜 Zelle — Send to ngooding54@gmail.com

After placing your order, you'll receive full payment instructions on the confirmation page and in your email. Always include your Order Number in the payment notes so we can match your payment to your order.

Note: No card or banking information is stored on this website. Payments are made directly through these trusted platforms.

Delivery timing details will be communicated after your order is confirmed and payment is received. We deliver directly to your office or workplace in the USVI. Specific delivery days and times vary each week — watch for updates via our social media pages on Instagram and Facebook.

Please ensure someone is available to receive your order at your workplace on delivery day.

Unfortunately, once a flavor sells out for the week, it is gone until the next drop. Each flavor is baked in a fixed small batch and we are unable to produce additional quantities mid-week.

To maximize your chances of getting your favorite flavor:

• Order early in the week — don't wait until Sunday!
• Follow us on Instagram for drop announcements.
• The countdown timer on the shop page shows how much time remains.

New flavors rotate each week, so your favorites may return!

After you complete checkout, a confirmation email is automatically sent to the email address you provided during checkout. The email includes:

• Your unique order number
• A full list of items ordered with quantities and prices
• Your grand total
• Payment instructions for your selected method
• Your delivery address and workplace confirmation
• A reminder of the order deadline

If you don't see the email, please check your spam / junk folder. If you still can't find it, contact us at ngooding54@gmail.com.

Please note that our products are baked in a home kitchen environment that may contain common allergens including wheat, dairy, eggs, tree nuts, and soy. Each flavor's ingredients are listed on the shop page.

If you have a specific allergy concern, please contact us before ordering:

• Email: ngooding54@gmail.com
• Phone: (470) 595-4668

You can also add a note in the Special Notes field at checkout.

We do not guarantee an allergen-free environment and recommend caution for those with severe allergies.

We offer two price points based on the complexity and ingredients of each recipe:

• Standard — $7.00 per slice: Classic, beloved recipes made with premium everyday ingredients.
• Premium — $10.00 per slice: More complex recipes requiring specialty ingredients, additional layers, or extended preparation time.

Each flavor card on the shop page is clearly labeled with its tier and price.

We currently deliver directly to offices and workplaces in the US Virgin Islands. At checkout, you'll provide your workplace name and full delivery address.

Please ensure someone is available at your workplace to receive the delivery. Specific delivery scheduling details will be provided after your order is confirmed.

If you have questions about delivery to a specific location, email us at ngooding54@gmail.com.

Because our slices are baked in limited quantities and reserved upon order, changes and cancellations are subject to availability. If you need to make a change, contact us as soon as possible:

• Email: ngooding54@gmail.com
• Phone: (470) 595-4668

We'll do our best to accommodate your request before the Sunday 12:00 a.m. cutoff.